How do I submit a ticket on Help?

It’s very much similar to filling out a contact form. Here’s how:

STEP 1: Go to the site:


STEP 2: Right below the Search box, you’ll see New support ticket. Click on this button.


STEP 3: You’ll be redirected to our contact form. First, you need to enter your email address in the Requester box.


STEP 4: Enter a summary of your problem, for example “Cannot make a withdrawal” in the Subject box. The more precise it is, the less time we need to sort out your problem.


STEP 5: Describe your problem as detailed as possible in the Description box. We provide some basic typographical options for you to help you explain your problem more effectively.

STEP 6: It is advised that you take a (few) screenshot(s) and submit it by clicking on the Attach a file button.


STEP 7: Click on the “I’m not a robot” checkbox.


STEP 8: When you are finished, click on Submit and give us some time to get back to you.


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